This Privacy and Data Protection Notice explains how the Annexx Hair Salon looks after personal information you give us or that we learn by having you as a client, and the choices you make about marketing communications you agree we may send you.
We take privacy seriously and only use the information we collect to provide our services.
We do not share or sell the information we collect for any purpose other than providing the services and treatments of the Annexx Hair Salon.
What Information we collect about you
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment or buy a product, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead, or certain products should not be used (eg. allergies, pregnancy, skin conditions), payment and transaction information and IP address.
For clients under the age of 13 we will keep and use their personal information only with the consent of a parent or guardian.
We will contact you by phone, email or SMS to confirm appointments booked and to remind you of future appointments as a service to you but you may opt out by contacting the salon.
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Access to your Information
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we deem the request to be unfounded or excessive, in which case we may charge a fee to cover our administrative costs.
How Information about you will be used
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you, ie. to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest, ie, there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it. We will always ask for your consent to hold and use health and medical information
We will therefore share your information with:
Providers of our salon software system Salon Software Solutions Ltd
Mailing houses such as Mailchimp
Our website provider
We will not share your information with any other third party without your consent except to help prevent fraud or if required to do so by Law.
How long will your Information be kept
After a year if you have not visited the salon we will delete all your personal information, except for your name and relevant client history.
We would like to send you information about products and services which may be of interest to you. We will ask, or have already asked for your consent to receive marketing information. If you have consented to receiving marketing information, you may opt out at a later date.
If you use the website to make a booking online, your data is gathered and treated in the same way as making an appointment in the salon or over the phone.
Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
While we endeavour to ensure that the contents of our website are accurate, errors and omissions may occur and we do not accept any liability in respect of them. Any links provided on our website are for your convenience but their inclusion does not imply any endorsement by us. We have no control over these sites and accept no responsibility or liability in respect of them. Sending information via the internet is not completely secure. However we will do our best to protect your information and prevent unauthorised access.
The Annexx Ltd
264A High Street
Tuesday 9am – 6pm
Wednesday 9am – 6pm
Thursday 9am – 9pm
Friday 9am – 6pm
Saturday 9am – 4pm
BERKHAMSTED'S HIDDEN GEM
We kindly remind Clients that they are responsible for their own belongings.We suggest that Clients do not wear precious jewellery, especially earrings, when having a treatment at the Annexx, but if this occurs, we request that you place your jewellery somewhere secure upon your person.